Last updated: January 2026

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts for the use of the services of formalogix, which are concluded between formalogix – data extractor, represented by Pascal Roos & Matthias Ruhe (hereinafter "Provider") and the customer (hereinafter "Customer").

Deviating, conflicting or supplementary General Terms and Conditions of the Customer shall not become part of the contract unless their validity is expressly agreed to in writing.

2. Scope of Services

2.1 Services

formalogix offers services for the digitization and processing of handwritten forms. The specific services are based on the respective offer and the selected service level (API Service, Self-Service, or Full Service).

2.2 Availability

The Provider strives for the highest possible availability of the services. However, 100% availability cannot be technically guaranteed. Maintenance work, capacity bottlenecks, disruptions, and events beyond the Provider's control may lead to short-term disruptions or temporary suspension of the service.

3. Contract Conclusion

3.1 Offer and Acceptance

The presentation of services on the website does not constitute a legally binding offer. The Customer submits a binding offer to conclude a contract by submitting an inquiry via the contact form or by written order.

The Provider may accept this offer by sending an order confirmation or by providing the service.

4. Prices and Payment Terms

4.1 Prices

Prices are based on the current pricing model on the website or the individual offer. All prices are subject to applicable value-added tax.

4.2 Payment Terms

Invoices are due for payment without deduction within 14 days of the invoice date, unless otherwise agreed. In case of default in payment, the statutory provisions apply.

5. Customer Obligations

5.1 Data Provision

The Customer is obliged to provide the forms to be processed in the agreed quality and format. The Customer guarantees that they have the necessary rights to the documents provided for processing.

5.2 Data Protection

The Customer is responsible for complying with data protection regulations when using the services. If personal data is processed, the Customer must conclude an order processing agreement with the Provider.

6. Warranty and Liability

6.1 Quality Assurance

The Provider strives for the highest possible quality in processing. The accuracy guarantee specified in the offer applies to the selected service level. However, a 100% error-free processing cannot be guaranteed.

6.2 Liability Limitations

The Provider's liability is limited to intent and gross negligence. Liability for consequential damages, lost profits, and data loss is excluded unless it is based on intent or gross negligence.

7. Confidentiality and Data Protection

The Provider commits to treating all customer data confidentially and in accordance with applicable data protection regulations. Detailed information can be found in our privacy policy.

8. Final Provisions

8.1 Applicable Law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods.

8.2 Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Münster, Germany.